Privacy Policy

This website is operated by Quote Compare Online ("we," "us," or "our"). We are not an insurer. We do not provide advice on life insurance and act only as a lead referral partner for Compare Club, who holds an Australian Financial Services Licence, number 486326.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit this website or submit our quote form. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Information you provide directly

• Contact details such as your first and last name, email address, phone number and postcode.
• Information you submit through our quote form, such as your age, gender, smoker status and the amount of cover you are interested in.

Information collected automatically

• Technical information such as your IP address, browser and device type, operating system, referring URLs and the pages you view.
• Cookies and similar technologies, including advertising and analytics tools such as the Meta Pixel, which help us measure and improve our advertising.

2. Why we collect your information

We collect and use your personal information to:

• introduce you to Compare Club so that a licensed adviser can contact you by telephone to discuss your options;
• respond to your enquiries and provide our referral service;
• operate, maintain, measure and improve this website and our advertising;
• comply with our legal and regulatory obligations.

On completion of our form, we will introduce you to Compare Club. We use the contact details you have given us on the form to make this introduction. If you do not provide the information requested, we may not be able to make that introduction.

3. Who we disclose your information to

• Compare Club (AFSL 486326) and its advisers, so they can contact you about life insurance. We receive a fee from them for this referral.
• Service providers who help us run this website and our marketing, including hosting, form processing, email, analytics and advertising providers.
• Anyone else where you have consented, or where we are required or authorised by law.

Some of our service providers may store or process information on servers located outside Australia, including in the United States. We take reasonable steps to ensure your information is handled appropriately by those providers.

4. Consent to be contacted

By submitting our form, you consent to being contacted by Compare Club and its advisers by telephone, SMS and email about life insurance, including where your number is listed on the Do Not Call Register. You can withdraw this consent at any time by telling the caller, by using the unsubscribe link in any email, or by contacting us using the details below.

5. Cookies and advertising

We use cookies, pixels and similar technologies to understand how visitors use this website and to measure the performance of our advertising. You can control cookies through your browser settings, though some parts of the site may not work as intended if you disable them.

6. Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only for as long as we need it for the purposes described above, or as required by law, and then take reasonable steps to destroy or de-identify it.

7. Access, correction and complaints

You may ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. If you believe we have breached the Australian Privacy Principles, you can make a complaint to us and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children

This website is not directed to anyone under 18 and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Quote Compare Online at privacy@quotecompareonline.com.

11. Facebook disclaimer

This site is not a part of the Facebook website or Facebook Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.